Cancellation & Refund Policy

Effective Date: 27 August 2026

Restaurant: BiharikaBihan Restaurant

Address:
Hotel Swastika Inn
Plot No. B-5/A, Patel Nagar
Raisen Road, In Front of Akansha Marriage Garden
Bhopal, Madhya Pradesh – 462022
India

1. General

This Cancellation & Refund Policy applies to food orders, reservations and other services booked directly through BiharikaBihan Restaurant's website, subject to the ordering system and payment method used.

Orders placed through third-party platforms such as Swiggy or Zomato may be governed by the respective platform's cancellation and refund policies.

2. Cancellation of Food Orders

Customers may request cancellation of an order as soon as possible after placing it.

Once an order has entered preparation, cancellation may not be possible because food preparation and associated costs may already have been incurred.

Where cancellation is accepted before preparation begins, any eligible refund will be processed through the applicable payment/order system.

3. Restaurant-Initiated Cancellation

BiharikaBihan Restaurant may cancel an order due to circumstances including:

Item unavailable
Restaurant closure
Technical error
Incorrect menu or pricing information caused by a system error
Operational limitations
Unforeseen circumstances

If the customer has already made an eligible online payment, the applicable amount will be refunded through the relevant payment/order system.

4. Incorrect or Missing Items

If an item is missing or an incorrect item is delivered, customers should contact us as soon as reasonably possible after receiving the order.

Customers may be requested to provide:

Order number
Details of the issue
Photograph of the received item/order, where appropriate

After verification, we may provide an appropriate resolution, which may include replacement of the affected item, refund of the affected item or another reasonable resolution.

5. Food Quality Complaints

If a customer has a genuine concern regarding food quality, the customer should contact us promptly after receiving the order.

We may investigate the complaint and request relevant details or photographs where appropriate.

A suitable resolution will be determined based on the circumstances of the complaint.

6. Damaged or Tampered Packaging

If an order arrives with visibly damaged or tampered packaging, customers should contact the applicable delivery partner/platform and/or BiharikaBihan Restaurant as soon as possible.

Where the Restaurant is responsible for the issue, an appropriate resolution may be provided after verification.

7. Delivery Delays

Delivery times are estimates and may be affected by traffic, weather, high order volume, delivery-partner availability and other circumstances.

A delay by itself does not automatically guarantee a refund.

However, where an order cannot reasonably be fulfilled, the Restaurant or applicable ordering platform may provide an appropriate cancellation/refund resolution.

8. Table Reservation Cancellation

For ordinary table reservations without advance payment, customers are requested to cancel as early as possible if they are unable to attend.

Where an advance payment or booking amount applies, the applicable cancellation terms will be communicated at the time of booking.

9. Event and Party Cancellation

For kitty parties, birthdays, anniversaries, corporate events and other group bookings, cancellation and refund terms may depend on:

Event date
Advance amount paid
Food preparation
Decorations
Special arrangements
Third-party services
Other costs already incurred by the Restaurant

The applicable cancellation terms will be communicated and agreed at the time of booking.

10. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or applicable ordering/payment platform.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or third-party platform.

11. Non-Refundable Charges

Certain charges may be non-refundable where they relate to services or arrangements already provided or costs already incurred, subject to applicable law and the specific terms communicated to the customer.

12. Third-Party Orders

Orders placed through Swiggy, Zomato or another third-party platform may be subject to that platform's cancellation, refund and complaint-resolution process.

Customers should also use the support option available on the relevant platform.

13. How to Contact Us

For direct website orders or restaurant-related complaints, please contact:

BiharikaBihan Restaurant
Hotel Swastika Inn
Plot No. B-5/A, Patel Nagar
Raisen Road, In Front of Akansha Marriage Garden
Bhopal, Madhya Pradesh – 462022
India

Email: biharikabihan@gmail.com
Phone/WhatsApp: +91 62327 65660

Please provide your order number, booking details and a description of the issue when contacting us.

14. Policy Changes

BiharikaBihan Restaurant may update this Cancellation & Refund Policy from time to time.

The latest version will be published on the website with the applicable effective date.

Last Updated: 27 August 2026